At Roam Zendo, we strive to ensure the quality of our outdoor and travel products. If you receive a defective or damaged product, we are committed to resolving the issue promptly.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect products.
- You must notify us within 7 days of receiving your order to be eligible for a return.
2. Return Process
- Contact us at [email protected] with your order details and the reason for the return.
- Our team will provide instructions for returning the product.
- The item must be returned in its original packaging along with any accessories or manuals provided.
3. Refunds
- Once we receive and inspect the returned product, we will process your refund.
- Refunds for Cash on Delivery (COD) payments will be issued via a mutually agreed method within 7–10 business days after approval.
- Refunds may take additional time depending on the payment method or banking process.
4. Non-Returnable Items
- Products damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
- Products without original packaging or missing accessories may also be ineligible.
5. Exchanges
- Currently, we do not offer direct product exchanges. Customers must return the defective item and place a new order if desired.
6. Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]