At Roam Zendo, we aim to deliver your outdoor and travel products safely and on time. This policy outlines our shipping procedures, timelines, and responsibilities.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Since we operate on Cash on Delivery (COD), orders are confirmed once placed and verified.
2. Shipping Methods
- We use trusted courier services to deliver products across Pakistan.
- Standard shipping is available for all locations unless otherwise specified.
3. Shipping Time
- Delivery typically takes 3–7 business days depending on your location.
- Remote areas may experience longer delivery times.
- We are not responsible for delays caused by courier services, natural disasters, or other unforeseen circumstances beyond our control.
4. Shipping Charges
- Shipping fees, if any, will be mentioned at the time of checkout.
- Some orders may qualify for free delivery as per promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation with tracking details via phone or email (if provided).
6. Damaged or Lost Shipments
- Please inspect the product upon delivery.
- If the product is damaged or not received, contact us immediately at [email protected] to resolve the issue.
7. Contact Us
For any questions regarding shipping, delivery times, or tracking, contact us at:
Email: [email protected]